Cellopark Status - Incident history https://status.celloapp.io Cellopark Tue, 13 Aug 2024 16:00:00 +0000 Firewall replace Type: Maintenance Affected Components: Shidet Parks, Office VPN Aug 13, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components: ,

Aug 13, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 13 Aug 2024 16:00:00 +0000 https://status.celloapp.io/maintenance/clzs49soe119669fxod52m31vu6 https://status.celloapp.io/maintenance/clzs49soe119669fxod52m31vu6 office internet - firewall 100 cpu Type: Incident Duration: 25 minutes Affected Components: Backoffice, Public website, Smartphone API, CP Admin, Inspectors API Jul 21, 07:53:20 GMT+0 - Identified - handled Jul 21, 07:53:20 GMT+0 - Resolved - This incident has been resolved. Jul 21, 07:27:52 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 25 minutes

Affected Components: , , , ,

Jul 21, 07:53:20 GMT+0
Identified - handled.

Jul 21, 07:53:20 GMT+0
Resolved - This incident has been resolved..

Jul 21, 07:27:52 GMT+0
Investigating - We are currently investigating this incident..

]]> Sun, 21 Jul 2024 07:27:52 +0000 https://status.celloapp.io/incident/clyv8jylr74171dun1eeucp5e9 https://status.celloapp.io/incident/clyv8jylr74171dun1eeucp5e9 backoffice shrink disk Type: Maintenance Duration: 1 hour Affected Components: Backoffice, CP Admin Jun 19, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 18, 23:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 23:30:00 GMT+0 - Identified - resize disk D:\\ to minimal size Type: Maintenance

Duration: 1 hour

Affected Components: ,

Jun 19, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 18, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 23:30:00 GMT+0
Identified - resize disk D:\\ to minimal size.

]]> Tue, 18 Jun 2024 23:30:00 +0000 https://status.celloapp.io/maintenance/clximabl78229btotkmbg6tm2 https://status.celloapp.io/maintenance/clximabl78229btotkmbg6tm2 cello-app il restart + resource optimization Type: Maintenance Duration: 4 minutes Affected Components: Public website Mar 17, 19:33:33 GMT+0 - Completed - Maintenance has completed successfully. Mar 17, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 19:30:00 GMT+0 - Identified - changing instance type from c5.xlarge to m5.large Type: Maintenance

Duration: 4 minutes

Affected Components:

Mar 17, 19:33:33 GMT+0
Completed - Maintenance has completed successfully..

Mar 17, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 19:30:00 GMT+0
Identified - changing instance type from c5.xlarge to m5.large.

]]> Sun, 17 Mar 2024 19:30:00 +0000 https://status.celloapp.io/maintenance/cltvb0kn6104275ban95l71k7y8 https://status.celloapp.io/maintenance/cltvb0kn6104275ban95l71k7y8 prod cellocharge restart + change instance type - resource optimization Type: Maintenance Duration: 10 minutes Affected Components: 3rd party API, Mobile app, Providers' Hub, Dashboard, Cellocharge API Mar 17, 17:09:41 GMT+0 - Completed - Maintenance has completed successfully. Mar 17, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 17:00:00 GMT+0 - Identified - application - m5.xlarge > r6a.large db - m5.xlarge > r6a.large Type: Maintenance

Duration: 10 minutes

Affected Components: , , , ,

Mar 17, 17:09:41 GMT+0
Completed - Maintenance has completed successfully..

Mar 17, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 17:00:00 GMT+0
Identified - application - m5.xlarge > r6a.large db - m5.xlarge > r6a.large.

]]> Sun, 17 Mar 2024 17:00:00 +0000 https://status.celloapp.io/maintenance/cltvdhvdt116181bhn9amat2uis https://status.celloapp.io/maintenance/cltvdhvdt116181bhn9amat2uis prod il change restart + resource optimization Type: Maintenance Duration: 58 minutes Affected Components: Backoffice, Public website, Smartphone API, CP Admin, Inspectors API Mar 13, 21:58:19 GMT+0 - Completed - Maintenance has completed successfully. Mar 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 21:00:00 GMT+0 - Identified - i-BackOffice-Server i-Services-Server i-ParkingLot-Server i-bi-proxy-server i-ParkingLotSB-Server Type: Maintenance

Duration: 58 minutes

Affected Components: , , , ,

Mar 13, 21:58:19 GMT+0
Completed - Maintenance has completed successfully..

Mar 13, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 21:00:00 GMT+0
Identified - i-BackOffice-Server i-Services-Server i-ParkingLot-Server i-bi-proxy-server i-ParkingLotSB-Server.

]]> Wed, 13 Mar 2024 21:00:00 +0000 https://status.celloapp.io/maintenance/cltogoy4612874bgoagryqxpku https://status.celloapp.io/maintenance/cltogoy4612874bgoagryqxpku greece db migration Type: Maintenance Duration: 31 minutes Affected Components: Public website, Smartphone API, Backoffice, Inspectors API Mar 3, 15:30:37 GMT+0 - Completed - Maintenance has completed successfully. Mar 3, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 3, 15:00:00 GMT+0 - Identified - Type: Maintenance

Duration: 31 minutes

Affected Components: , , ,

Mar 3, 15:30:37 GMT+0
Completed - Maintenance has completed successfully..

Mar 3, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 15:00:00 GMT+0
Identified - .

]]> Sun, 3 Mar 2024 15:00:00 +0000 https://status.celloapp.io/maintenance/clt6xf1uo275740azor10dp2q4o https://status.celloapp.io/maintenance/clt6xf1uo275740azor10dp2q4o backoffice restart Type: Maintenance Duration: 32 minutes Affected Components: Backoffice, Smartphone API, CP Admin Feb 27, 18:01:55 GMT+0 - Completed - Maintenance has completed successfully. Feb 27, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 17:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 32 minutes

Affected Components: , ,

Feb 27, 18:01:55 GMT+0
Completed - Maintenance has completed successfully..

Feb 27, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 17:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 27 Feb 2024 17:30:00 +0000 https://status.celloapp.io/maintenance/clt4mcy2d15508beoj6vmh8boy https://status.celloapp.io/maintenance/clt4mcy2d15508beoj6vmh8boy cellocharge - db restart Type: Maintenance Duration: 1 hour Affected Components: 3rd party API, Mobile app, Providers' Hub, Dashboard, Cellocharge API Feb 18, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 18, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 18, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

Feb 18, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 18, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 18, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Sun, 18 Feb 2024 20:00:00 +0000 https://status.celloapp.io/maintenance/clsrm3eqq582280balhlssjkxxk https://status.celloapp.io/maintenance/clsrm3eqq582280balhlssjkxxk firewall upgrade Type: Maintenance Duration: 27 minutes Affected Components: Inspectors API Feb 12, 16:54:28 GMT+0 - Completed - Maintenance has completed successfully. Feb 12, 16:30:00 GMT+0 - Identified - onprem servers & service center will not be available Feb 12, 16:27:12 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 27 minutes

Affected Components:

Feb 12, 16:54:28 GMT+0
Completed - Maintenance has completed successfully..

Feb 12, 16:30:00 GMT+0
Identified - onprem servers & service center will not be available .

Feb 12, 16:27:12 GMT+0
Identified - Maintenance is now in progress..

]]> Mon, 12 Feb 2024 16:30:00 +0000 https://status.celloapp.io/maintenance/clsio6z9a443795b4ofg2e2bod7 https://status.celloapp.io/maintenance/clsio6z9a443795b4ofg2e2bod7 cellocharge db migration Type: Maintenance Duration: 59 minutes Affected Components: 3rd party API, Mobile app, Providers' Hub, Dashboard, Cellocharge API Jan 28, 11:58:35 GMT+0 - Completed - Maintenance has completed successfully. Jan 28, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 28, 11:00:00 GMT+0 - Identified - we are planning to migrate cellocharge db from linux server to windows server SQL Type: Maintenance

Duration: 59 minutes

Affected Components: , , , ,

Jan 28, 11:58:35 GMT+0
Completed - Maintenance has completed successfully..

Jan 28, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 11:00:00 GMT+0
Identified - we are planning to migrate cellocharge db from linux server to windows server SQL .

]]> Sun, 28 Jan 2024 11:00:00 +0000 https://status.celloapp.io/maintenance/clrrgbs3w149241bioj6p0n4cql https://status.celloapp.io/maintenance/clrrgbs3w149241bioj6p0n4cql Route 6 - providers Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: CP Admin Dec 31, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 31, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 31, 21:00:00 GMT+0 - Identified - Route 6 planning maintenance NY transfer Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

Dec 31, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 31, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 31, 21:00:00 GMT+0
Identified - Route 6 planning maintenance NY transfer .

]]> Sun, 31 Dec 2023 21:00:00 +0000 https://status.celloapp.io/maintenance/clqdv8z1b53718bnojtp2lmeq4 https://status.celloapp.io/maintenance/clqdv8z1b53718bnojtp2lmeq4 Route 6 - providers Type: Maintenance Duration: 30 minutes Affected Components: CP Admin Dec 20, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 20, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 20, 15:00:00 GMT+0 - Identified - There is a a scheduled maintenance for route 6 providers. No components should be affected. Type: Maintenance

Duration: 30 minutes

Affected Components:

Dec 20, 15:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 20, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 15:00:00 GMT+0
Identified - There is a a scheduled maintenance for route 6 providers. No components should be affected..

]]> Wed, 20 Dec 2023 15:00:00 +0000 https://status.celloapp.io/maintenance/clqdtops99627bnojokjrggr8 https://status.celloapp.io/maintenance/clqdtops99627bnojokjrggr8 prod-il sql resize Type: Maintenance Duration: 30 minutes Affected Components: Backoffice, Smartphone API, CP Admin, Inspectors API Dec 17, 23:29:43 GMT+0 - Completed - Maintenance has completed successfully. Dec 17, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 17, 23:00:00 GMT+0 - Identified - resizing sql instance type Type: Maintenance

Duration: 30 minutes

Affected Components: , , ,

Dec 17, 23:29:43 GMT+0
Completed - Maintenance has completed successfully..

Dec 17, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 23:00:00 GMT+0
Identified - resizing sql instance type.

]]> Sun, 17 Dec 2023 23:00:00 +0000 https://status.celloapp.io/maintenance/clq9ov4vf12030bnok1aobsvbj https://status.celloapp.io/maintenance/clq9ov4vf12030bnok1aobsvbj Unable to download invoice Type: Incident Duration: 19 hours and 45 minutes Affected Components: Mobile app Nov 30, 08:11:23 GMT+0 - Resolved - This incident has been resolved in version 9.0. Nov 29, 12:26:38 GMT+0 - Identified - In application version 8.9 customers with android 9 and below unable to download invoices*. The development team is aware of this issue and the fix will be released in the application version 9.0 * As a workaround, users can share the invoice. Type: Incident

Duration: 19 hours and 45 minutes

Affected Components:

Nov 30, 08:11:23 GMT+0
Resolved - This incident has been resolved in version 9.0..

Nov 29, 12:26:38 GMT+0
Identified - In application version 8.9 customers with android 9 and below unable to download invoices*. The development team is aware of this issue and the fix will be released in the application version 9.0 * As a workaround, users can share the invoice..

]]> Wed, 29 Nov 2023 12:26:38 +0000 https://status.celloapp.io/incident/clpjqr5u4166879beok6112t8yx https://status.celloapp.io/incident/clpjqr5u4166879beok6112t8yx cellopark au website Type: Maintenance Duration: 1 hour and 16 minutes Affected Components: Smartphone API, Public website, Backoffice, CP Admin, Inspectors API Nov 23, 12:30:31 GMT+0 - Completed - Maintenance has completed successfully. Nov 23, 11:15:01 GMT+0 - Identified - Maintenance is now in progress Nov 23, 11:15:00 GMT+0 - Identified - migrating cellopark website Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components: , , , ,

Nov 23, 12:30:31 GMT+0
Completed - Maintenance has completed successfully..

Nov 23, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Nov 23, 11:15:00 GMT+0
Identified - migrating cellopark website.

]]> Thu, 23 Nov 2023 11:15:00 +0000 https://status.celloapp.io/maintenance/clpb0gle1187942bdokdkdnlhty https://status.celloapp.io/maintenance/clpb0gle1187942bdokdkdnlhty Website maintenence Type: Maintenance Duration: 7 days and 12 hours Affected Components: Public website Nov 22, 16:00:00 GMT+0 - Completed - Maintenance is now in progress. Nov 22, 13:00:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 7 days and 12 hours

Affected Components:

Nov 22, 16:00:00 GMT+0
Completed - Maintenance is now in progress..

Nov 22, 13:00:00 GMT+0
Identified - Maintenance is now in progress..

]]> Wed, 22 Nov 2023 16:00:00 +0000 https://status.celloapp.io/maintenance/clp9z5nuf194193bhor3u19rffu https://status.celloapp.io/maintenance/clp9z5nuf194193bhor3u19rffu